Terms and Conditions

Last Updated: 6th August 2024

Cerize Tours acts solely as a booking agent with hotels, bus companies, ground transportation, local providers, and other independent contractors and suppliers providing food transportation, guides, accommodation, and other services. Cerize Tours is not the provider of travel services and does not own or operate any entity, independent contractors, or suppliers.

Cerize Tours is not liable for any negligent or willful act or failure to act of any such person, company supplier, or any other third party. The customer and/or traveler release Cerize Tours from its negligence. In addition, and without limitation, Cerize Tours is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services, whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failures of airplanes or other means of transportation, or any failure of any transportation mechanism to arrive or depart on time.

Cerize Tours reserves the right to the following:

• To accept, reject, or expel any individual who is deemed disruptive or incompatible with the group's interests.

• To cancel the tour and/or itinerary and any part of it and to change and/or alter the itinerary at any time it considers appropriate or necessary. Booking, Payments, and Cancellations.

• To request payment of a non-refundable admin fee of £55 per person.

• To request payment of a non-refundable booking deposit per person to reserve an international trip, this is 30% of the total cost of the trip.

• Final payment before departure must be received on or 120 days before the tour date. If the final payment is not received by the final due date, the reservation is subject to cancellation, and payments and/or deposits will not be refunded.

1. Cancellation Policy:

Cancellation before the departure date after payment will be subjected to the following:

• On and after 60 days before the tour date, the traveler and/or customer will lose the non-refundable booking fees and 100% of all payments.

• On and after 90 days before the tour date, the traveler and/or customer will lose the non-refundable booking fees and 50% of all payments received.

• On and 180 days before the tour date, the traveler and/or customer will lose the non-refundable deposit.

• Any cancellations must be in writing.

• Suppose you are traveling with a companion or fellow traveler; in the case of his/her cancellation, you will be subjected to additional fees and/or costs according to the terms and conditions of the hotel and services. You always have the option to find a new traveler for the tour. Cerize Tours will not look or try to find another traveler companion.

2.Travel Protection:

Travel insurance is mandatory for each customer and/or traveler. Travel insurance is not included in the cost of the trip. The customer and/or traveler are required to submit proof of Travel Insurance. Cerize Tours does not provide Travel Insurance; this must be obtained by the customer and/or traveler independently. Cerize Tours is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Any insurance claims that may fall under the relevant travel insurance policy must be submitted to the insurance company identified in the policy.

3. Land Only:

The tour is land only. Airline tickets and reservations are the responsibility of the customer/traveler, along with travel insurance, in the event of any changes and/or cancellations. Cerize Tours will not be responsible for any changes for ground and/or air schedule changes. We will continue the tour as specified in the itinerary, and the customer/traveler will be responsible for joining the tour.

4. The pace of the tour:

The customer and/or traveler understand that the tour requires walking on different surfaces and may include uneven surfaces, steep steps, or slopes. On some days, this tour has considerable walking. Also, the customer and/or traveler acknowledge that they are in good health, including the physical, emotional, and psychological condition to participate in the tour.

5. Health and requirements:

It is the customer and/or traveler's responsibility to ensure you are aware of any health requirements, health advisories, or health travel restrictions applicable to your travel destinations and to ensure that you carry all necessary vaccination documentation, including but not limited to COVID-19. Cerize Tours will not provide nor be responsible for providing this information and/or requirements.

6. Passports:

All individuals departing from any country must have a valid passport. Please check that your passport is valid for at least six months beyond your intended travel time. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at the destination.

7. Personal Information:

The customer and/or traveler understands that they must provide personal information to enable the provision of tour services for this reservation, including processing payments, providing the minimum required information to suppliers and services, sending documentation, conveying important information about this trip, request feedback or evaluations of our services, send communications and/or to obtain consent to share personal information for all travelers on the reservation.

8. Consent to Use of Image:

You authorize Cerize Tours and its agents to photograph, videotape, audio record, duplicate, and/or otherwise record your image, voice, and likeness ("Images"). You acknowledge that Cerize Tours owns all rights, title, and interest to Images. You irrevocably authorize Cerize Tours and its agents to use, reproduce, display, publish, and distribute Images for any purpose on websites, publications, broadcasts, displays, and any other medium. You waive any right to inspect or approve Images or material that may be used with them now or in the future, whether that use is known to you or not. Similarly, if you provide us with any Images that you acquired of Cerize Tours attendees, you authorize us to use those Images as described above.

You release Cerize Tours and its agents from all liability arising from the use of Images, including but not limited to any claims arising out of your right of privacy or right of publicity and any claims based on any distortions or faulty mechanical reproductions. You understand that you will not be compensated for any use of Images.

9. Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.